OUR PRIVACY POLICY

This Privacy Policy describes how Respo Inc. (referred to as "Respo") collects, uses and discloses information to third parties, the choices you have with respect to this information, and how to contact Respo regarding information management matters.


This Privacy Policy covers the information and data we collect about you when you use our products or services (referred to as “Services), or interact with us in any way, unless a different policy is displayed. Respo, we and us refers to Respo Inc. and any of our corporate affiliates. Furthermore, this policy also explains the objections and choices that you have about how we use the information that we have about you and how you can access your information.


If you do not agree with Respo’s Privacy Policy, it is your responsibility to not access or use our Services or interact with any aspect of Respo’s business.

 

Data We Collect

Respo collects information about you only when you use our Services or interact with certain parts of our business (for example our support or marketing channels).

Account, Profile and Billing Information 

Respo collects information about your profile including your preferences and billing information in order to provide a streamlined experience.

Content Provided Through Respo Services

The Services, namely the Respo product you use, collects and stores any information sent or received from you. Examples of content we collect and store include: the questions and bot interactions you have with the Services. Content also includes the files and links you upload to the Services.

Our Website

Respo Services include our website and social media and networking websites and profiles. We collect information provided by you to these websites. For example, you provide content to us when you provide feedback or when you participate in any demo requests, trial request, interactive features, surveys, contests, promotions, sweepstakes, activities or events.


Support Channels

Respo offers support services in the event where you may encounter an issue or need assistance. When engaging with our support team, you may be asked and choose to share your contact information as well as technical information to help us troubleshoot any issues, such as your browser version, including any relevant screenshots.

Payment Information

Depending on the Services you purchase from Respo, we may collect certain payment information such as credit card details or bank information as well as information about the billing representative including name and contact information.

 

Automatic Metadata Collection

To provide the best experience possible, Respo collects information when you interact with both our websites, including social media profiles, as well as our Services.

Respo Websites, Services and Third-Party Platforms Usage

In order to provide you with the best user experience possible as well as help troubleshoot issues you may run into, Respo collects information about your interactions with our Services. This includes, but is not limited to information about the device and browsers you use to access our websites or services, information about the features you engage with, questions and comments when interacting with our services and files and attachments shared either via our websites or Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services. We also collect information about other users of our Services that you engage with.


Respo provides services that reside inside and consume data from other online platforms (such as Slack or Microsoft Teams, collectively referred to as "Platforms"). When adding the relevant Services to the Platforms, we request permissions which allow sharing of information such as account and profile information or settings of the relevant Platform.


Cookies and Other Tracking Technologies 

In order to provide certain functionality and recognize you across platforms, devices and browsers, Respo and our third-party partners use cookies and other tracking technologies such as web beacons, device identifiers and pixels.

 

Information we receive from other sources

We receive information about you from other Service users, from third-party services, from our related companies, and from our business and channel partners.

Other Users of the Services

Other users of our Services may provide information about you when they submit content through the Services. For example, you may be mentioned in a Respo question posted by someone else. Similarly, an administrator may provide your user name when they designate you as the billing or technical contact on your company's account.


Other services you link to your account: We receive information about you when you or your administrator integrate or link a third-party service with our Services. For example, if you create an account or log into the Services using your Google credentials, we receive your name and email address as permitted by your Google profile settings in order to authenticate you. You or your administrator may also integrate our Services with other services you use, such as to allow you to access, store, share and edit certain content from a third-party through our Services. For example, you may authorize our Services to access, display and store files from a third-party document-sharing service within the Services interface. Or you may authorize our Services to connect with a third-party calendaring service so that your meetings and connections are available to you through the Services. The information we receive when you link or integrate our Services with a third-party service depends on the settings, permissions and privacy policy controlled by that third-party service. You should always check the privacy settings and notices in these third-party services to understand what data may be disclosed to us or shared with our Services.

 

How We Use the Information

To provide a tailored user experience

Respo uses information that you’ve provided to create a custom experience to fit your needs. For example, we use your information to authenticate you and process payments as well as provide a relevant bot experience according to your role and your past interactions with the Services and other users using the Service. We may also use your name and contact information to provide a better support experience as well as a more personalized experience on our websites.

For research and product development

In order to constantly improve our Services, Respo uses your information to gather feedback on your interactions with our services and websites to ensure that we can constantly improve our Services and provide more value to you as a user or identify any issues in our Services. For example, we may use the questions you ask our Services to better understand the types of questions that you’re interested in, or use the interaction with the bot’s feedback inputs to measure the value of your interaction with the bot. We may also use your data to provide aggregate metrics about you and your team’s usage of our Services and better understand macro behaviors.


We may also use your information to occasionally reach out either via our Services or other means to offer training or tips that could help you derive more value from our Services.

To market, promote and drive engagement with the Services 

Respo may use your profile and contact information to promote existing or new products and services either via email, or third party platforms such as Google and Facebook. These communications are meant to inform you of new products and services and drive engagement to help you maximize your value with Respo.


Customer support 

We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.


For safety and security 

We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.


To protect our legitimate business interests and legal rights 

Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.


With your consent

We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.

 

How we share information we collect

Respo may in certain cases share your data with third party platforms and vendors to ensure that you are provided the best experience possible and derive significant value from our Services. However, Respo does not sell your data to any third party organization.


For collaboration 

Respo lets you engage with the bot, but the Services also tracks certain information about you and content that you share when the bot has been authorized to collect data from a specific channel or knowledge base. In doing so, Respo may use your information to indicate when you’ve asked a question so that other user’s can more effectively collaborate with you.

Community Forums 

Respo offers both private and public community forums, including but not limited to blogs, social media pages, customer forums and support channels. The information that you post to any of these channels may be used to gather feedback and shared with other members of these channels or the public. If you wish to remove your information or any information posted by yourself in any of these channels, please contact us at the email listed below.

 

Sharing with third parties

Respo may share your information with third parties, but we will always seek your consent either through this privacy policy or through explicit ask for consent in the case of customer testimonials for example.


Under exceptional circumstances, we may choose to enforce our legal rights and share your information with law enforcement agencies if we believe it necessary in order to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Respo, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Service Providers and Partners

To provide certain services, communications and support, Respo partners with certain third party application, service providers and partners. Some of these third party services may require information about you that you have provided to us. We adhere to strict security compliance to ensure that your data is handled safely. Our sub-processors are the following:

  • TensorFlow

  • AWS

  • ES Cloud

  • Digital Ocean


Third Party Platforms and Applications

Through our Services, you or your administrator may choose to connect third party applications such as Google Docs, Confluence or Zendesk in order to provide more features and benefits. This privacy policy does not cover the privacy policy or data management policies for these third party applications and it is your and your administrator’s responsibility to read and under the privacy policies for any third party application you choose to connect. If you do not agree with the privacy from one of the applications, please disconnect them from Respo.

Links to Third Party Sites , Social Media Widgets and Third Party Widgets

Respo’s Services may route you to third party sites, services and applications through links, social media widgets or third party widgets. This privacy policy does not cover the privacy policies for these third parties and it is your or your administrators responsibility to carefully read their respective privacy policies before you engage with them or post any information to them.

Business Transfers

Respo may share some or all of your information included under this privacy policy in the event of a merger or acquisition of part or all of the company’s assets.

 

Data Security and Retention Policies

For more information about Respo’s security policies and how Respo manages your data, please refer to Respo’s Security page.


How long we keep information

Respo will store and retain all information during the entirety of your engagement with the Services unless we’ve received an explicit demand to delete part or all of your information at privacy@repso.ai. If you leave your organization or individually stop engaging with our Services but your administrator chooses to still use Respo, we may use your information to continue providing services to other users to meet our commitments. If you would like your information to be deleted, please email privacy@respo.ai.


If you choose to terminate your contract with Respo, we will retain your information for a reasonable period of time in order to comply with legal obligations, resolve legal disputes, restore your services if you choose to re-engage with Respo, meet service obligations and continue to improve our Services. In the event that you terminate your contract and we retain your information, we will do our best effort to anonymize the data and will only use the data in aggregate and will not use it to analyze personal characteristics about you.


Marketing Information

By engaging with Respo’s websites or Services, you are agreeing to receive marketing material from Respo unless you have explicitly opted out. We will retain your information and about your marketing preferences to ensure that all marketing material sent from Respo to you is relevant and matches your preferences.

 

Accessing Your Information

In accordance with the law you may have the right to access your information. The following section covers what you may or may not access and how to request information.


Depending on your country or residence or where you work, you may have the right to access, request or modify your information. Certain information can be accessed or modified directly within the Services, for everything else, please contact privacy@respo.ai.


By default, Respo retains your information, even if you deactivate your account, in order to surface relevant information about past interactions with the Services to other users of the Services within your organization. If you wish to completely remove your information, please contact your administrator.


In certain cases, we may not be able to comply with a request to modify or delete some or all of your information if we believe that this request could cause us to share information from another user, or we think may be important or necessary to keep to comply with the law.


You may also ask to to stop collecting, storing and processing your information. In order to do so, you must first stop using our Services and deactivate your account if you have an active account with Respo in your organization. Requesting us to stop collecting, storing and processing information does not mean that we will automatically stop processing information previously collected and maintaining any information that we have collected and stored prior to the request. For Respo to stop processing all data and remove all your information, you must file a request.

 

Other important privacy information

Notice to End Users

Respo’s Services are designed to be used by organizations (eg. your employer). As such, the organization that you belong to that is using Respo is the administrator and all requests must be directed to your administrator since the collection and processing of your data may be further subject to your organization’s practices and policies.


Furthermore, administrators may have the right to access some of your information, modify your information, restrict or grant functionality to the Services or terminate your account.

California Requirements

Exercising your rights

If you are a California resident, there are some additional rights that may be available to you under the California Consumer Protection Act ("CCPA"). This policy explains the tools that we have made available to you to exercise your data rights under the CCPA, such as the right to deletion and the right to request access to the categories of information we have collected about you. For more information on how to exercise your rights please visit the "How to access and control your information" section of this policy. We encourage you to manage your information, and to make use of the privacy controls we have included in our Services. You will not be discriminated against for exercising any of your privacy rights under the CCPA. In order to protect your information from unauthorized access or deletion, we may require you to provide additional information for verification. If we cannot verify your identity, we will not provide or delete your information.


Sharing your personal information 

We don't sell your personal information. We do share your information with others as described in the "How we share information we collect" section of this policy.


Processing your information 

This policy describes the categories of personal information we may collect, the sources of that information, and our deletion and retention policies. We’ve also included information about how we may process your information, which includes for "business purposes" under the CCPA - such as to protect against illegal activities, and for the development of new products, features, and technologies. If you have questions about the categories of information we may collect about you, please be sure to visit the section of this policy called, "What information we collect about you." For more details about our processing activities, please be sure to visit the section called, "How we use information we collect."


If you have any questions or would like to exercise your rights under the CCPA, you can reach out to us at privacy@respo.ai

 

Our policy towards children

You must be 16 years of age or older to use the Services. Respo does not knowingly collect data of any person under 16 and if we are made aware of this, we will immediately take steps to delete all information related to this user. If you are aware of a user under the age of 16 using the Services, please contact us at privacy@respo.ai.

 

Changes to our Privacy Policy

We reserve the right to update our privacy policy and we encourage you to regularly revisit our privacy policy to make sure that you are aware of the latest. If major updates are made to our privacy policy, we will keep you informed. If you disagree with this privacy policy or any changes that are made, you will have to stop using the Services and deactivate your account.

 

Contact Us

If you have questions or concerns about how your information is handled, please direct your inquiry to privacy@respo.ai.

 

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